Delivery and Shipping Information

The aim at The Couch Company is to guarantee a pleasant and smooth experience from order placement to delivery in your home. Orders may arrive in multiple shipments based on items and available delivery methods.

White Glove Delivery Service

Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as removing all packaging and debris. 

What to expect with White Glove Delivery Service

Order Confirmation

 

You will receive an order confirmation email noting estimated delivery timeframes. If any items are not in stock, it will include an approximate delivery window when your merchandise will arrive at our warehouse.

 

Preparing for Delivery

 

It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Please see our Measuring for Furniture Delivery. These are merely guidelines for measuring and do not guarantee your furniture will fit.

It is your responsibility to verify that the room of your choice is suitable for your furniture and cleared of existing furniture as our delivery team is not permitted to move or dispose of existing furniture or other items.

If you live in a high rise or condominium which requires a Certificate of Insurance, please contact us after placing your order.

 

Scheduling Delivery

 

In Stock: You will be contacted to schedule your delivery appointment within 14 business days of purchase (15-20 business days for National Delivery).

Deferred Delivery: Delivery will occur once all of the items become available and ready to ship. You will be contacted once your items arrive at our warehouse.

We will only hold merchandise in our warehouse for 90 days. After that time period has passed, full payment is required and we must schedule delivery of your order.

 

Delivery Day

 

An individual 18 years or older, must be home to accept delivery and inspect your order.

Furniture items will be carefully unpacked and assembled and the packing materials removed.

 

Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $5,000 or more. Please contact customer support for details.

WA State Residents

Next day complimentary White Glove delivery will be offered to WA state residents within 100 mile radius of Seattle, WA.