Refund policy

Return & Refund Policy

We currently ship all orders from our warehouse in Seattle, WA

We offer free shipping on all orders.

For shipping outside of the contiguous U.S, please contact our team at support@thecouchcompany.co

If you are located within 100 miles of Seattle, orders are delivered via our own Local Delivery team who will deliver, unbox, and assemble your sofa. Our team will also remove the trash and boxes when requested.

For orders outside of Washington, we will ship our products via FedEx or Estes. For safety, signature is required upon delivery unless requested otherwise. For a small fee, you may also choose to include assembly with your order. Assembly will be conducted by a verified 3rd party assembler via TaskRabbit, Thumbtack, or AngiesList. Each assembler has been background checked, and our team will coordinate with each assembler on the proper instructions on how to best assemble your sofa. 

For some rural areas, assemblers may not available. When this happens, we will refund you back the assembly cost and our team will guide you through the assembly process.

Free 7 Day Return - Risk-free trial

Within 7 days of delivery, we offer free return and 100% money back or 100% merchandise credit. Full merchandise value will be returned, minus the shipping/ assembly fee or 35% Restocking Fee if customer is unable to ship back the item. Please note, we are only able to process refunds to the original source of payment.

A note on returns

Our team takes great pride in working with our customers to ensure a quick and efficient resolution to any return request. To initiate a return, just email us at sales@thecouchcompany.co Return shipping charges apply.

Our policy for returns is to ask that you keep the original packaging. We will send you return labels that you can use to return the products, inside the original packaging, back to us. Once the original packaging has arrived at our facility, we will inspect them for damages. If clear of any damages, we will refund your purchase.

Damages

If any damages or manufacturing defects are reported within 3 days of delivery, we will make it right. Please contact us at support@thecouchcompany.co with photos and a description of the problem and we’ll work to get it resolved as quickly as possible. If we are unable to repair the sofa or chair, we will arrange a refund or exchange.

Limited Lifetime Warranty

We have limited lifetime warranty on all of our modular sofas. Our warranty exclusively covers construction which includes legs, frame, wood, and springs. If at anytime during the lifetime of your sofa the construction breaks, we would cover them. Our warranty does not cover wear & tear which includes anything related to the cushions and covers. Warranty does not cover accidental damages to the frame. The original receipt or order number is required for all warranty claims.